You will not be denied services because of your inability to pay. We work with most insurance and have discounted fees and financial assistance for anyone who needs it. A sliding-scale fee is available based on family size and income.
Burrell Behavioral Health (BBH) Payment Policy ("Policy") is intended to accomplish the following:
- Ensure access to necessary behavioral health care;
- Assist uninsured clients by providing financial assistance until such time as clients are able to obtain insurance coverage;
- Provide financial assistance to members of the community in need of healthcare services but who cannot afford to pay for those services, and address the billing and collection practices for uninsured clients and clients with demonstrated financial need, as well as clients with public or private insurance.
This Policy is specifically designed to address client access, utilization, billing, and collection practices for uninsured clients and clients with demonstrated financial need, as well as clients with public or private insurance who receive care at BBH. BBH seeks to ensure that clients are made aware of the financial assistance available to them at the earliest point in consumer care possible and that all clients pay a fair and reasonable amount for the services rendered by BBH.
For a description of available Financial Aid, please click here.
If you have questions or concerns about the policy, please contact our Client Advocate at patientaccounts@burrellcenter.com or 417-761-5199.
For Clients
Payment Policy: Frequently Asked Questions
Burrell’s goal is to provide the best quality of care to our clients.
- Part of that is making sure that access to services is timely and easy.
- In order to serve our clients’ behavioral health needs (those with MO HealthNet/Medicare or other insurance, and those without insurance) and to see them quickly, we need to be able to schedule initial and follow-up appointments, and make sure the client can attend and pay for the sessions.
- We know there are some clients who are unable to pay the full cost of their care, either because they don’t have insurance or are facing a crisis.
- If a client does not have insurance, it is our promise to work diligently with the client to explain and help apply for financial assistance, place the client in our affordable Sliding Scale Fee program, and set up payment plans as needed.
- If a client is facing a crisis or has experienced a trauma, we will do the same. Our client’s health and safety are our top priorities.
- All Burrell employees must treat all clients with dignity and respect regardless of behavioral health needs, status of insurance, or financial situation. If you have concerns with your treatment, please contact riskmanagement@burrellcenter.com.
Yes.
Your assigned Community Support Specialist, the local Registration Specialist or the local Burrell MO HealthNet Screener will help you fill out any MO HealthNet paperwork and/or applications.
No.
The assigned Community Support Specialist, the local Registration Specialist, or the local Burrell MO HealthNet Screener will help you fill out any MO HealthNet paperwork and/or applications.
Your Registration Specialist will explain the form to you, if you are enrolled in MO HealthNet and have a Spend-Down. If you decide to enroll in the Automatic Spend-Down Withdrawal, the Registration Specialist helps you complete the form during the intake process.
You may reapply for MO HealthNet, and can continue to receive financial assistance for six (6) months while the application is being processed.
No. Once you obtain insurance coverage, you will be enrolled in billable services with an appropriate provider.
No. Burrell providers will always prescribe medications covered by financial assistance as a first choice if they are the best medication and meet your needs. If needed medications are not covered by financial assistance, you can discuss other options with the prescribing provider, including our pharmaceutical assistance program aid (managed by the pharmacy).
Last two (2) consecutive pay stubs, income taxes, statement of benefits (Social Security, Unemployment, Pensions, etc), employer earnings statement/letter.
The financially responsible party.
Yes. Please ask your Registration Specialist.
If Medicaid has not been approved, you will be responsible for services received and may apply for a Sliding Scale Fee rate.
No, the Financial Hardship Waiver is for Outpatient Therapy only. You may apply for the Sliding Scale Fee to cover the initial screening. You will need to have an initial screening prior to applying for the Financial Hardship Waiver in order to determine the services that meet your needs.
Sliding Scale is set up to apply to many of Burrell services. Ask your Registration Specialist for more information.
Yes.
We do not collect a client spend-down amount. We do collect payment for services. If you are unable to pay for services, please contact our Registration Specialist.
The following documentation is required to complete the application: (1) MO HealthNet Standard Means Test (SMT), (2) proof that you are a resident of Missouri, (3) proof of income or documentation for lack of income, (4) documentation for lack of any insurance, and (5) any required application forms.
No. If you have MO HealthNet, you must pay the spend-down amount.
No. If you have insurance you should file insurance for the services and pay the appropriate insurance copay.
You will be able to continue behavioral health services and remain on the Sliding Scale Fee as long as you can pay the copay on the Sliding Scale Fee.
Yes.
Yes. Sliding Scale Fee applies to psychological testing only. It does not apply to neuropsychology, court-ordered or medically required testing, parenting fitness and custody testing.
If you provide correct and complete documentation, the approval process should be able to be determined between zero (0) – three (3) business days.
Until financial assistance is approved.
Psychiatry services may be covered by the Sliding Scale Fee, but are NOT covered by the Financial Hardship Waiver.
Unless a payment plan has been set up, the appointment will be rescheduled.
The Financial Hardship Waiver is limited to nine sessions per rolling year.
No. Sliding Scale Fee is only available if you do not have insurance, or have insurance Burrell does not accept.
Clinics can accept payment for services and provide documentation to be provided toward spend-down. Clinics will not submit spend-down payments for our clients.
It is not our intent to be a barrier to you to getting services. If you provide proof that you have paid your spend-down or set up auto-withdrawal, you will not need to reschedule your appointment.
You can certainly pay for the current service and pay additional that can be applied to future services.
You will need to pay for the service provided on the first day of the month. Burrell does not collect or submit your spend-down amounts; we collect the payment for the services you get.
Payment for service could be to any Burrell Support or designated staff.
A payment plan can be set up to cover the cost of services. If you are responsible for payment of services due to not having met your spend-down, you can set up a payment plan to pay for your responsibility of charged services.
The pharmacist at one of the three (3) Burrell pharmacies will help you.
Yes. You may reach the advocate at 417-761-5962.
GET STARTED
Access the Care You Need
To access this service, take the first step of visiting one of the Burrell walk-in clinics near you. Our team will evaluate and assess the client's needs and identify the appropriate service for that person. Burrell walk-in clinics file insurance information and applications for financial assistance and schedule follow up appointments to start clients in proper care. Click the link below to find the walk-in clinics serving your area, see hours and find more information. Call 417-761-5000 with any questions.